Silver Palm Tree Necklace

Dispatch
All orders will be processed & shipped within 1-2 business days, excluding our 9k solid gold range which is made to order and requires 3 weeks for production. 

Shipping in Australia
Free standard shipping when you spend $70 or more.
Australia Post standard shipping - $9.15
Approximate delivery 2-5 business days, depending on the state and post code.

Australia Post express shipping - $12.15
Approximate delivery 1-2 business days, please keep in mind that Australia Post can experience delays in certain circumstances.

Your Australia Post tracking number will be emailed to the email address on your order. Keep an eye out for this email so you can track the progress of your order and stalk your postie!
To track your order, please visit: www.auspost.com.au/track/

Shipping to New Zealand
Australia Post standard shipping - $14.00
Approximate delivery up to 12 business days

Shipping to the rest of the world
Standard International shipping - $25.00
Approximate delivery up to 12 business days

If you require International express shipping please email us at mintkissx@gmail.com for further information. 

Please note that we will not take any responsibility for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you upon checkout.

How much will shipping cost?
Standard Australia wide shipping is free on all orders of $70 or more! If your order is below $70, standard shipping within Australia will cost $9.15 and $12.15 for express. All rates and delivery times can be viewed here. 

How long will it take for my order to arrive?
We do our best to process orders within 24hrs after you place them. Standard Australia-wide orders will be received approximately 2-5 business days after the order has been sent, and express shipping is approximately 1-3 business days. Standard International shipping depends on your country location and rate of Australia Post delivery, but it approximately 12 business days.

How will my order be packaged? 
All orders are packaged in our branded Mint Kiss boxes and sent out in our compostable postage satchels. If you select 'gift wrapping', they will look like this in our branded box and tissue paper, and wrapped with a super cute branded ribbon. To lessen our carbon footprint and to ensure we are being as sustainable as possible, when multiple pieces are purchased they will be packaged appropriately in one box. Let us know in the notes section of the checkout if you require more than one box for separate packaging. No pricing information is included, that way you can have it shipped directly to that special someone! If you would like to add a gift note, please include it in the text box on the product page.

Do you offer Afterpay?
Yes, to make shopping easier, we offer the Afterpay payment option, so you can Shop Now, Wear Now and Pay Later. Pay your order off in four equal and affordable, interest free fortnightly instalments.

How do I figure out my ring size?
You can view our ring size guide here. This will help you measure your correct size, or alternatively, pop into a local jeweller. 

Do you sell gift cards? 
Yes, we sell gift cards for $50, $100, $150, and $200. You can find them here. 

Can I return an item?
If you are not 100% satisfied with your purchase or if it is the wrong size, we accept exchanges up to 30 days after items are received. Or alternatively  you can request a store credit, but we do not offer refunds. For health reasons we cannot accept earring exchanges. Shipping and handling charges will be at the expense of the buyer. Items must be retuned undamaged, unused and with all original packaging to be eligible for an exchange. We recommend using tracked postage and protective packaging to ensure the items arrive safely.

The item I want is out of stock?
If the item you are wanting is out of stock, please click the 'email when in stock' button to be notified when it is due to arrive back in stock. Or email us at mintkissx@gmail.com to get a rough estimate on the restock date. 

How should I care for my jewellery?
We created a cheat sheet to answer this question! You can view it here.

Where are your pieces made?
Our pieces are made by our global team of craftsmen in India, China, and Indonesia. Our leading manufacturer is a small, family owned business with female-led teams & whom value responsible working practices for their artisans. 

Do you attend any markets?
Yes! You can find the locations and dates here.

​Is Mint Kiss jewellery located in any shops throughout Australia?
Yes! If you would prefer to view our range in person, here is a list of all our stockists. Please note that stockists may not carry our whole range.

Can I become a stockist?
We would love to hear from you! Please send us an email if you think we're a good fit for your boutique!