Stress less, they are most likely not broken! Our jewellery is made from sterling silver and 18k gold, which are soft, natural metals. Sometimes the pin that goes through your ear can move slightly during transport or while wearing them, meaning that it is not lining up with the closure clasp to click shut. To fix this, slightly bend the pin upwards, and adjust it until it lines back up again and clicks closed. If your earring still feels loose upon clicking closed, keep adjusting it until you reach the desired tightness. And voilà, fixed! If you are still having issues with your hoops, please stop wearing them immediately to avoid losing them, and email us at hello@mintkissx.com